Small businesses are likely to be the first to feel the economic effects of the COVID-19 pandemic. From loss of foot traffic to supply chain disruptions to cash flow issues, the unfortunate truth is that some small businesses may not survive.
When it comes to the Covid-19 crisis, or the coronavirus, the most important consideration on everyone’s mind should be how the disease can be contained. For many small businesses, however, it can be difficult to know how to do that while also remaining open for business.
The ultimate goal of customer service is to make customers feel that they are well taken care of and that any problems that may occur will be quickly resolved. However, it goes further than just problem solving. The best type of customer service involves a business being proactive, or making the first move, when a customer has an issue.
Being able to personally connect with customers is critical to convert sales. Unfortunately, in today’s digital world, many salespeople are increasingly uncomfortable engaging one-on-one with the very people they want to sell to.
