Managing a remote sales team requires flexibility and some out-of-the-box thinking. No matter how tempting, resist the urge to micromanage. This overbearing style of leadership isn’t going to help your sales team meet their goals. In fact, just the opposite. Instead, work on striking just the right balance between necessary supervision and helpful coaching. That way everyone feels empowered to do their best work in these unprecedented times.
Managing a remote sales team involves a different approach than managing a team working in the same office. Neither is necessarily easier or more difficult – just different.
When it comes to the Covid-19 crisis, or the coronavirus, the most important consideration on everyone’s mind should be how the disease can be contained. For many small businesses, however, it can be difficult to know how to do that while also remaining open for business.
The ultimate goal of customer service is to make customers feel that they are well taken care of and that any problems that may occur will be quickly resolved. However, it goes further than just problem solving. The best type of customer service involves a business being proactive, or making the first move, when a customer has an issue.
Proactive customer service means making the decision to do everything you can to solve a customer’s issue – many times even before a customer realizes that there is an issue. Providing this type of customer service lets customers know that they are valued and that their needs are always taken seriously.