When it Comes to Managing Client Expectations, Timing is Everything
One of the first things you need to do when onboarding a new client is to make sure that you understand what that client expects. By doing so, it is much more likely that you will have a long and successful relationship.
According to Small Business Trends’ article, 12 Tips About Managing Client Expectations You Can’t Afford to Miss, there are certain things you must do to make sure that you get off on the right foot with your clients.
- Set clear deliverables
- Be authentic
- Establish regular communication
- Personally get to know them
- Always sign a contract
- Set realistic expectations
- Be transparent
- Be honest
- Ask the client about specific goals
- Think like the customer
- Don’t be afraid to walk
- Have a client kick off meeting
Customer satisfaction is a defining factor that can literally make or break your small business. To build the type of customer relationships that foster satisfaction, managing expectations is the first – and most critical – step you will make.
If you are struggling with how to realign your marketing efforts to meet the demands of today’s changing marketplace, GoLeads can help. It is what we have been doing for several of our small business clients over the past few months and we can do the same for you. Give us a call today at 402-334-1824 or visit us online at www.goleads.com.