Why Digital Marketing Can Make or Break Small Businesses

Digital marketing is no longer optional for small businesses. Instead, digital marketing can literally make or break a small business.

While many small businesses still staunchly believe that their business can thrive without digital marketing, this is simply not true. From social media to online reviews to local online searches, you either adopt digital marketing or you face extinction.

Talk to small businesses owners who are resisting digital marketing tactics and you often will discover an individual who is overwhelmed at the idea of going digital. Most of them will tell you that they simply don’t believe that they have the time to learn about every digital platform, nor can they afford to effectively market on all of these platforms.

The good news is that there is no need to “do it all” when it comes to digital. Instead, the key is to develop a marketing strategy that allows a business to do only what makes the most sense for their business. Of course, there are a few things that a small business must do in this digital age.

The first thing that a small business must do is to optimize their business website for local searches. After all, if you are a hair salon in Columbus, Ohio, there is no reason to try to attract customers from across the country.

The key to getting noticed locally is to optimize title tags and meta-descriptions on your website so that they include the name of your city or town. You also need to make sure that you are listed on leading directories like Google My Business and Yelp. Many small businesses are surprised to learn that local businesses are what are found on the first pages of these types of directories. The key is to make sure that your information is always accurate.

The second thing to keep in mind is that your website must be optimized for mobile. If people search for your business on your phone and your website isn’t set up for mobile that will make it difficult to read and navigate, causing users to quickly move on to the next listing. When this happens, you don’t just lose a customer, your ranking on search engines drops.

Finally, don’t just optimize your business for local searches and then make sure your website is mobile-friendly. You always must be checking to see that anything you are doing online-email marketing, for example-is producing the results you want it to produce. If it isn’t you must try something new. After all, marketing dollars are scarce so you can’t afford to waste them on digital tactics that aren’t working.

Selling vs. Marketing: Is There Really a Difference?

Selling vs. Marketing: Is There Really a Difference? Are you selling a product or marketing your business? Did you know there is a difference? If you aren’t sure what you are-or should be-doing, you aren’t alone. Running a business take a lot of time and energy. Getting the name out about your product or services […]

Read more

Why Asking for Customer Reviews is Difficult (but Still Necessary)

Why Asking for Customer Reviews is Difficult (but Still Necessary). Customer reviews and testimonials are one of the best ways to increase sales. This is especially true for small-and medium sized businesses that don’t have a huge marketing budget.

Consider this statistic: 90 percent of shoppers say they take online reviews and testimonials into consideration before they make a purchase. Therefore, if you aren’t actively encouraging customers to comment on your products and services, you are potentially losing out on a lot of business.

So why is it so hard to get customers to write reviews? Well, maybe customers aren’t really the issue. Instead maybe we should look at ourselves and ask why it is so hard to ASK customers for reviews? And asking for reviews is difficult. There is no way around it. It’s kind of like asking someone to pay you a compliment. It just feels wrong. That’s why so many business owners back away from the task.

While this aversion is natural, it also can be costly. Customer reviews and testimonials are some of the most effective marketing techniques out there. The best part are that they are absolutely free. In light of these facts, business owners simply can’t pass up the opportunity to ask customers to review their products and services.

While asking for testimonials is never easy, there are some ways make it as painless and effective as possible.

Build solid relationships. Asking for reviews face-to-face or over the phone is the most effective way to get someone to agree to write a testimonial. But here’s the caveat: you need to have a relationship with that person. So make sure you know your customers (which is the best way to keep them loyal in the first place). Customers that know you and appreciate your products or services will be more than happy to help you out with a testimonial. The fact that you took the time to actually stop in or call them is simply icing on the cake.

Email it the right way. In some cases asking for reviews by email is your only choice (and make sure it is before you ask this way). When requesting a review via email take the following steps:

  • Make sure the email comes from someone they know. Their sales rep, for example. And make sure the email is signed by the person who sent the email.
  • Include a prominent call-to-action button in the email that makes it very clear to your customer where to go to submit his or her review. It also encourages them to submit the review sooner rather than later.
  • Use plain text.

Evaluate. If you aren’t getting a lot of positive responses, go back to the drawing board and evaluate your approach.

Obtaining customer reviews can be a tricky prospect. However, the payoff is too significant to ignore!

Branding Your Business One Customer at a Time

Branding Your Business One Customer at a Time. If you aren’t actively building a brand for your business, make no mistake, your brand is still being built. In other words, every day customers, prospects and even your competitors are helping to shape your reputation.

Social media means that a disgruntled customer need only post about one terrible experience they had with your business and in the blink of an eye, thousands of potential customers may be swayed to believe that yours is not the type of business they want to patronize. This is unfortunate since one bad experience does not a business make. But that is the world we live in.

While branding is often thought of as creating a name for yourself, it would be wise to remember that it is so much more than that. It is an ongoing process that can literally make or break a business.

So what do your customers, prospects and the public at large think of your business? While it is true that one rogue customer can do an untold amount of damage to your brand, you still have a great deal of control over your reputation.

The key is to remember that every single day, everything you do speaks volumes about your brand in ways you may never have expected. Nothing you do as a business is insignificant. It is imperative to keep this in mind whether you are closing a sale with your biggest client or answering a phone call from a prospect who seems unlikely to ever purchase one of your products.

So how can you make sure you are sending the correct message about your brand every single day? Consider the following:

  • If a current customer calls your business and is put on hold for an extended amount of time, this customer will assume that you don’t value his or her time.
  • If a prospect visits your website and finds it outdated and difficult to navigate, this prospect will decide that your business is outdated.
  • If you make it difficult for a customer to return a product they are unhappy with, your brand will be seen as inflexible and concerned only with making a quick buck.

Whether you have spent huge amounts of money branding your business, or haven’t spent a dime, you must remember that your brand is always, to some degree, in the hands of those who interact with you. In light of this fact, you must never forget that the most effective branding messages take place one interaction at a time.