Ask Yourself: What Has Social Media Done for You Lately?

If you are a business owner, you know you need to be on social media. In fact, you are probably spending a good deal of your marketing budget making sure you are on Facebook, Twitter and LinkedIn. And with so many other high-profile social media sites cropping up, that is unlikely to change.

In your rush to get on social media and continue to remain active there, however, you may have forgotten why you are there in the first place. Is social media really that important? How is it helping your business?

The New Year is always a good time to step back and reflect on why you made particular business decisions. So why not spend a little time reflecting on your decision to get active on social media. In other words, ask yourself, what has social media done for you lately?

It has improved your search engine optimization. Every tweet, post, and update leads to more traffic to you website. Many of those visitors are prospects that are interested in your product or service (aka sales leads)!

It has established you as an expert in your field. Through a blend of content and engagement, people can tell that you know what you are talking about – and they look to you for the answers. And when it comes time to make a buying decision, they will look to you, as well!

It has improved your customer service. Comment or question? Problem or complaint? No matter what your customers need, you can get it for them. Equally important, when you solve a customer’s dilemma quickly and completely, the whole world can witness it!

It has built your brand. Your brand is your most important asset. No matter what message you want your brand to convey, social media lets you do it. It also lets you tweak your message along the way if you feel that is necessary.

It has helped you get to know your audience. Are the people you are trying to reach bored with your message? Do they want to know more about you? Do they love what they are learning from you? Social media allows you to answer all of these questions so that you can literally “give the people what they want.”

 

Social Media: The Website of the 90s

Websites have always been the primary factor search engines took into account when it came to their rankings. But the times are changing.

Updates in Google’s algorithm means much more interest is being paid to where people are hanging out online. Google and other search engines also are looking for quality, engaging content that is shared and commented on. And where is this type of content most likely to be found? Social media sites.

Social media is fast becoming the website of the 90s. This is true for several reasons in addition to SEO. If you have a customer or prospect who wants to learn more about your company, in many cases they are no longer going to look at your website only. They are going to check you out on Facebook, Twitter, etc.

Social media is actually moving in the same direction as websites did in the beginning. First, it was important to just have a website. Then you had to make sure that you kept that website updated. The same is now true of social media. Many business owners once felt that if they had a basic Facebook or Twitter account set up they were good to go.  That is no longer the case. Social media sites need to have fresh, new content posted on a regular basis.

Think of your own life when you research a company. You land on a site, and then click on their Facebook, Twitter and/or Blog icons, only to see a blank page, or maybe worse, the last post being in 2014. What did you think? How did that make you feel about that company? Even if it were just for a split second, you may have perceived the company in a negative light. Most businesses can’t afford that. We can’t afford spending money to bring visitors to our site, only to have our website and our social media sites work against us.

Fresh, new content is so important to your online presence and visibility. Social media is a great way to engage and strengthen our relationship with our prospects and clients.

Many business owners understandably are concerned it is difficult to measure social media’s ROI. And truth be told, for most businesses it’s probably not a primary medium when it comes to a purchase. But I also don’t think it’s a stretch to think that social media plays a huge role when it comes to influencing someone’s decision to purchase. We all know the slightest negative vibe can ruin a deal. It’s always worse when it’s something we could have controlled.

One more side note on the value of social media. It can help you attract prospective employees. When considering job offers, potential employees say that they will peruse a company’s social media sites to get a feel for the organization.  And there’s the value. Social media may not be a direct conduit to the client, but it sure plays a huge part when it comes finalize a purchase.

Social media can do so many great things for a company. What’s best, it doesn’t take a huge investment to stand out among the competition. What it does take is some time and effort. Many companies will choose to outsource their social media management if they feel they don’t have the time or expertise to do it themselves. If this is something you would be interested in, GoLeads can help. We think you will be surprised at how affordable it can be to keep your social media sites fresh, engaged and garnering the attention they deserve.

Finally, if you are taking a wait-and-see approach to social media, keep in mind that your competition is not. And every day you are not engaging with your customers and prospects on social media, someone else is.

 

 

 

 

New Year’s Resolutions Help Small Businesses Get off on the Right Foot

If you are like most people, you probably will make a few New Year’s resolutions to get healthier or happier in 2016. But what about making a few resolutions for your business?

Lisa Stevens believes that the New Year is the ideal time for a small business to review its goals and create new ones. In her article, 4 New Year’s Resolutions for Small Business Owners, Stevens encourages small business owners to choose resolutions that will help their businesses thrive in the New Year.

We all know that the first step toward realizing our goals is to set them, the New Year offers the perfect opportunity to review your organization’s goals and create new ones.

Stevens suggests the following resolutions for small businesses:

  1. Plan ahead
  2. Jump start your competition
  3. Re-think your payment options
  4. Manage cash flow

Stevens expands on each of these resolutions and breaks them down into manageable steps. For example, by planning ahead business owners are able to “prioritize how to spend their time and money and set measurable goals.”

Of course, not all business owners will have the same resolutions. Every business will have a unique set of improvements it needs to look at in the coming months.

Whether it’s to decrease costs, grow market share, improve cash flow or get more organized, a new year provides the opportunity to begin with a clean slate.