If you are a business owner, you know you need to be on social media. In fact, you are probably spending a good deal of your marketing budget making sure you are on Facebook, Twitter and LinkedIn. And with so many other high-profile social media sites cropping up, that is unlikely to change.
In your rush to get on social media and continue to remain active there, however, you may have forgotten why you are there in the first place. Is social media really that important? How is it helping your business?
The New Year is always a good time to step back and reflect on why you made particular business decisions. So why not spend a little time reflecting on your decision to get active on social media. In other words, ask yourself, what has social media done for you lately?
It has improved your search engine optimization. Every tweet, post, and update leads to more traffic to you website. Many of those visitors are prospects that are interested in your product or service (aka sales leads)!
It has established you as an expert in your field. Through a blend of content and engagement, people can tell that you know what you are talking about – and they look to you for the answers. And when it comes time to make a buying decision, they will look to you, as well!
It has improved your customer service. Comment or question? Problem or complaint? No matter what your customers need, you can get it for them. Equally important, when you solve a customer’s dilemma quickly and completely, the whole world can witness it!
It has built your brand. Your brand is your most important asset. No matter what message you want your brand to convey, social media lets you do it. It also lets you tweak your message along the way if you feel that is necessary.
It has helped you get to know your audience. Are the people you are trying to reach bored with your message? Do they want to know more about you? Do they love what they are learning from you? Social media allows you to answer all of these questions so that you can literally “give the people what they want.”